Help Center
Find answers to the most common questions, or reach our support team directly.
Orders & payments
- How do I track my order? — Log in and go to Account → Order History
- Can I change or cancel my order? — Within 12 hours of placing, contact support
- What payment methods do you accept? — Visa, Mastercard, Apple Pay, Google Pay, M-Pesa (Kenya)
- Is my payment information secure? — Yes. All transactions are encrypted end-to-end
Products & stock
- Are all items in stock? — Most items ship within 3–5 days; check the product page for lead times
- Do you offer wholesale pricing? — Yes, for orders of 5+ units. Use the Become a Supplier form
- Can I see a product in person? — We don't have retail stores; all purchases are online
Returns & refunds
Please see our full Returns & Refunds policy for detailed instructions. For urgent return queries, contact our support team with your order number.
Contact us directly
Our support team is available 24/7 via live chat (bottom-right of any page) or email at support@citysoko.com. We respond within 4 business hours.